OTRS /tmp/ Directory Restriction Bypass Vulnerability

Summary
This host is installed with OTRS (Open Ticket Request System) and is prone to restriction bypass vulnerability.
Impact
Successful exploitation will allow local users to bypass intended access restrictions via standard filesystem operations. Impact Level: Application/System
Solution
Upgrade to OTRS (Open Ticket Request System) version 2.3.2 or later, For updates refer to http://www.otrs.com/en/
Insight
An error exists in Kernel/System/Web/Request.pm which creates a directory under /tmp/ with 1274 permissions
Affected
OTRS (Open Ticket Request System) version before 2.3.2
Detection
Get the installed version of OTRS with the help of detect NVT and check the version is vulnerable or not.
References

Updated on 2015-03-25