OTRS Ticket-print Information Disclosure Vulnerability

Summary
This host is installed with OTRS (Open Ticket Request System) and is prone to information disclosure vulnerability.
Impact
Successful exploitation will allow remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog. Impact Level: Application
Solution
Upgrade to OTRS (Open Ticket Request System) version 3.0.0-beta3 or later, For updates refer to http://www.otrs.com/en/
Insight
An error exists in customer-interface ticket-print dialog which fails to restrict customer-visible data
Affected
OTRS (Open Ticket Request System) version before 3.0.0-beta3
Detection
Get the installed version of OTRS with the help of detect NVT and check the version is vulnerable or not.
References

Updated on 2015-03-25