OTRS Ticket Age Remote Denial of Service Vulnerability

  1. Network Vulnerabilities
  2. Web application abuses
  3. OTRS Ticket Age Remote Denial of Service Vulnerability
Summary
This host is installed with OTRS (Open Ticket Request System) and is prone to denial of service vulnerability.
Impact
Successful exploitation will allow remote authenticated users to cause a denial of service condition. Impact Level: Application
Solution
Upgrade to OTRS (Open Ticket Request System) version 3.0.0-beta7 or later, For updates refer to http://www.otrs.com/en/
Insight
An error exists in AgentTicketSearch.pm which fails to restrict the ticket ages that are within the scope of a search
Affected
OTRS (Open Ticket Request System) version before 3.0.0-beta7
Detection
Get the installed version of OTRS with the help of detect NVT and check the version is vulnerable or not.
References
Updated on 2015-03-25
Severity
Medium Severity
Classification
Related Vulnerabilities