OTRS S/MIME OpenSSL Cryptographic Entropy Weakness

Summary
This host is installed with OTRS (Open Ticket Request System) and is prone to cryptographic entropy weakness.
Impact
Successful exploitation will allow remote attackers to decrypt e-mail messages that had lower than intended entropy available for cryptographic operations. Impact Level: Application
Solution
Upgrade to OTRS (Open Ticket Request System) version 2.2.5, or 2.3.0-beta1 or later, For updates refer to http://www.otrs.com/en/
Insight
An error exists in S/MIME feature which does not properly configure the RANDFILE environment variable for OpenSSL
Affected
OTRS (Open Ticket Request System) version before 2.2.5, and 2.3.x before 2.3.0-beta1
Detection
Get the installed version of OTRS with the help of detect NVT and check the version is vulnerable or not.
References

Updated on 2015-03-25