OTRS RANDFILE Cryptographic Entropy Weakness Vulnerability

Summary
This host is installed with OTRS (Open Ticket Request System) and is prone to cryptographic entropy weakness vulnerability.
Impact
Successful exploitation will allow attackers to decrypt e-mail messages. Impact Level: Application
Solution
Upgrade to OTRS (Open Ticket Request System) version 2.3.4 or later, For updates refer to http://www.otrs.com/en/
Insight
An error exists in S/MIME feature which does not configure the RANDFILE and HOME environment variables for OpenSSL
Affected
OTRS (Open Ticket Request System) version before 2.3.4
Detection
Get the installed version of OTRS with the help of detect NVT and check the version is vulnerable or not.
References

Updated on 2015-03-25