This host is installed with OTRS (Open Ticket Request System) and is prone to multiple vulnerabilities.

Successful exploitation will allow attackers to manipulate SQL queries by injecting arbitrary SQL code or perform unauthorized actions in the context of a logged-in user. Impact Level: Application

Upgrade to OTRS 3.1.19 or 3.2.14 or 3.3.4 or later, For updates refer to http://www.otrs.com/en/

- Flaw is in State.pm script, which fail to sufficiently sanitize user supplied data. - Multiple scripts in Kernel/Modules/ fails to perform certain actions via HTTP requests without performing any validity checks to verify the requests

Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4

Get the installed version of OTRS with the help of detect NVT and check the version is vulnerable or not.

• http://osvdb.org/102661
• http://secunia.com/advisories/56644
• http://secunia.com/advisories/56655
• https://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interface
• https://www.otrs.com/security-advisory-2014-02-sql-injection-issue

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Updated on 2015-03-25