This host is installed with OTRS (Open Ticket Request System) and is prone to multiple input validation vulnerabilities.

Successful exploitation will allow remote attackers to steal the victim's cookie-based authentication credentials or execute arbitrary SQL commands and bypass authentication. Impact Level: Application

Upgrade to OTRS (Open Ticket Request System) version 1.3.3 or 2.0.4 or later, For updates refer to http://www.otrs.com/en/

Multiple error exists in the application which fails to validate below user-supplied input's properly For XSS attack (1) QueueID parameter and (2) Action parameters (3) AttachmentDownloadType. For SQL attack (1) user parameter (2) TicketID and (3) ArticleID parameters

OTRS (Open Ticket Request System) version 1.0.0 through 1.3.2 and 2.0.0 through 2.0.3

Get the installed version of OTRS with the help of detect NVT and check the version is vulnerable or not.

• http://osvdb.org/21064
• http://osvdb.org/21065
• http://osvdb.org/21066
• http://osvdb.org/21067
• http://secunia.com/advisories/17685
• http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2005-01/
• http://www.securityfocus.com/bid/15537
• http://xforce.iss.net/xforce/xfdb/34164

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Updated on 2015-03-25