OTRS Help Desk Cross-Site Scripting and Clickjacking Vulnerabilities

Summary
This host is running OTRS (Open Ticket Request System) and is prone to cross-site scripting and clickjacking vulnerabilities.
Impact
Successful exploitation will allow attackers to conduct cross-site scripting and clickjacking attacks. Impact Level: Application
Solution
Upgrade to OTRS version 3.1.21 or 3.2.16 or 3.3.6 or later, For updates refer to http://www.otrs.com
Insight
- Certain input related to dynamic fields is not properly sanitised before being returned to the user. - The application allows users to perform certain actions via HTTP requests via iframes without performing any validity checks to verify the requests.
Affected
Open Ticket Request System (OTRS) version 3.1.x before 3.1.21, 3.2.x before 3.2.16, and 3.3.x before 3.3.6
Detection
Get the installed version of OTRS with the help of detect NVT and check the version is vulnerable or not.
References