OTRS CustomerInterface Restriction Bypass Vulnerability

  1. Network Vulnerabilities
  2. Web application abuses
  3. OTRS CustomerInterface Restriction Bypass Vulnerability
Summary
This host is installed with OTRS (Open Ticket Request System) and is prone to restriction bypass vulnerability.
Impact
Successful exploitation will allow authenticated attackers to access tickets of arbitrary customers. Impact Level: Application
Solution
Upgrade to OTRS (Open Ticket Request System) version 2.2.8 or later, For updates refer to http://www.otrs.com/en/
Insight
A flaw exists in CustomerInterface component which fails to restrict authenticated users from accessing tickets of arbitrary customers
Affected
OTRS (Open Ticket Request System) version before 2.2.8
Detection
Get the installed version of OTRS with the help of detect NVT and check the version is vulnerable or not.
References
Updated on 2015-03-25
Severity
Medium Severity
Classification
Related Vulnerabilities