This host is running Open Ticket Request System (OTRS) and is prone to multiple SQL injection vulnerabilities.

Successful exploitation will allow attackers to manipulate SQL queries to read or modify records in the database, could also allow access to more administrator permissions. Impact Level: Application

Upgarde to Open Ticket Request System (OTRS) 2.1.9, 2.2.9, 2.3.5, 2.4.7 For updates refer to http://otrs.org/download/

The flaws are due to error in 'Kernel/System/Ticket.pm' in 'OTRS-Core'. It fails to sufficiently sanitize user-supplied data before using it in SQL queries.

Open Ticket Request System (OTRS) version prior to 2.1.9, 2.2.9,2.3.5 and 2.4.7

Get the installed version of OTRS with the help of detect NVT and check the version is vulnerable or not.

• http://otrs.org/advisory/OSA-2010-01-en/
• http://www.security-database.com/detail.php?alert=CVE-2010-0438

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Updated on 2015-03-25