Open Ticket Request System (OTRS) Information Disclosure Vulnerability

Summary
This host is running Open Ticket Request System (OTRS) and is prone to information disclosure vulnerability.
Impact
Successful exploitation will allow attackers to obtain sensitive information by reading the _UserLogin and _UserPW fields. Impact Level: Application
Solution
Upgarde to Open Ticket Request System (OTRS) version 3.0.6 or later For updates refer to http://otrs.org/download/
Insight
The flaw is due to the error in 'AgentInterface' and 'CustomerInterface' components, which place cleartext credentials into the session data in the database.
Affected
Open Ticket Request System (OTRS) version prior to 3.0.6
Detection
Get the installed version of OTRS with the help of detect NVT and check the version is vulnerable or not.
References