Several vulnerabilities were discovered in otrs2, the Open Ticket Request System. The Common Vulnerabilities and Exposures project identifies the following problems: CVE-2014-1694 Norihiro Tanaka reported missing challenge token checks. An attacker that managed to take over the session of a logged in customer could create tickets and/or send follow-ups to existing tickets due to these missing checks. CVE-2014-1471 Karsten Nielsen from Vasgard GmbH discovered that an attacker with a valid customer or agent login could inject SQL code through the ticket search URL.

For the oldstable distribution (squeeze), these problems have been fixed in version 2.4.9+dfsg1-3+squeeze5. For the stable distribution (wheezy), these problems have been fixed in version 3.1.7+dfsg1-8+deb7u4. For the testing distribution (jessie) and the unstable distribution (sid), these problems have been fixed in version 3.3.4-1. We recommend that you upgrade your otrs2 packages.

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. For a detailed documentation see package otrs-doc-en or otrs-doc-de.

otrs2 on Debian Linux

This check tests the installed software version using the apt package manager.

• http://www.debian.org/security/2014/dsa-2867.html

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Updated on 2015-03-25