It was discovered that otrs2, the Open Ticket Request System, does not properly sanitise user-supplied data that is used on SQL queries. An attacker with a valid agent login could exploit this issue to craft SQL queries by injecting arbitrary SQL code through manipulated URLs.

For the oldstable distribution (squeeze), this problem has been fixed in version 2.4.9+dfsg1-3+squeeze4. This update also provides fixes for CVE-2012-4751, CVE-2013-2625 and CVE-2013-4088 , which were all fixed for stable already. For the stable distribution (wheezy), this problem has been fixed in version 3.1.7+dfsg1-8+deb7u3. For the testing distribution (jessie), this problem has been fixed in version 3.2.9-1. For the unstable distribution (sid), this problem has been fixed in version 3.2.9-1. We recommend that you upgrade your otrs2 packages.

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. For a detailed documentation see package otrs-doc-en or otrs-doc-de.

otrs2 on Debian Linux

This check tests the installed software version using the apt package manager.

• http://www.debian.org/security/2013/dsa-2733.html

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Updated on 2015-03-25