It was discovered that users with a valid agent login could use crafted URLs to bypass access control restrictions and read tickets to which they should not have access. The oldstable distribution (squeeze) is not affected by this problem.

For the stable distribution (wheezy), this problem has been fixed in version 3.1.7+dfsg1-8+deb7u2. For the unstable distribution (sid), this problem has been fixed in version 3.2.8-1. We recommend that you upgrade your otrs2 packages.

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. For a detailed documentation see package otrs-doc-en or otrs-doc-de.

otrs2 on Debian Linux

This check tests the installed software version using the apt package manager.

• http://www.debian.org/security/2013/dsa-2712.html

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Updated on 2015-03-25