A vulnerability has been discovered in the Open Ticket Request System, which can be exploited by malicious users to disclose potentially sensitive information. An attacker with a valid agent login could manipulate URLs in the ticket split mechanism to see contents of tickets they are not permitted to see. The oldstable distribution (squeeze) is not affected by this issue.

For the stable distribution (wheezy), this problem has been fixed in version 3.1.7+dfsg1-8+deb7u1. For the testing distribution (jessie), this problem has been fixed in version 3.2.7-1. For the unstable distribution (sid), this problem has been fixed in version 3.2.7-1. We recommend that you upgrade your otrs2 packages.

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. For a detailed documentation see package otrs-doc-en or otrs-doc-de.

otrs2 on Debian Linux

This check tests the installed software version using the apt package manager.

• http://www.debian.org/security/2013/dsa-2696.html

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Updated on 2015-03-25